Since the beginning of the crisis, our priority has been to ensure the health of citizens.
Therefore, we are working to ensure compliance with the latest guidelines regarding hygiene and safety, implementing additional measures to ensure the safety of our guests and employees, ranging from hygiene in hand washing and specifications of cleaning products. , to comprehensive room cleaning procedures and common areas, to be ready when the time comes when we can reopen our doors.
Products and protocols for cleaning and disinfection in addition to those already in place, to clean the accommodations after the departure of the guests and before the arrival of the following,
In addition, the frequency of cleaning and disinfection is increased in each and every one of the common spaces, reception, door handles, keys to the accommodation …
In response to the serious situation we are experiencing, we commit ourselves to guarantee our clients flexibility in their reservations:
For customers who with existing reservations during the dates determined by the alarm status, decreed by COVID-19, that is, (from March 13 to May 10), we allow them to modify them completely or cancel them without charge.
Refunds may take up to 90 days to process from the date of cancellation.
Please note that any changes to existing reservations will be subject to availability and rate differences.
For clients with future date reservations, not affected by the alarm status, they are also allowed to modify them, although cancellation is already subject to our general cancellation policy.
International clients, will be in each specific case, given that these travelers during this year 2020 have a difficult time traveling to Spain, although their first option is to change the dates of their stay.
For healthy and responsible tourism.